phpun Frequently Asked Questions

phpun accepts the following Philippine government-issued IDs for KYC: PhilSys National ID, passport, driver's licence, SSS ID, GSIS ID, PRC ID, Postal ID, and Voter's ID. The document must be valid, clearly legible, and show your full name and date of birth. You'll also be asked to do a quick liveness check — a selfie or short video — to match your face to the submitted document. Expired IDs are not accepted.

No. phpun enforces a strict one-account-per-player policy. Each person may hold only one active phpun account, regardless of whether they use different names, mobile numbers, or email addresses. If phpun detects duplicate accounts — through KYC cross-matching, device fingerprinting, or payment method analysis — all related accounts will be suspended immediately and all balances forfeited. This rule is non-negotiable under PAGCOR compliance requirements.

Click "Forgot Password" on the phpun Login page. Enter your registered mobile number or email address, and phpun will send you a one-time reset link or OTP. Follow the instructions to set a new password. If you no longer have access to your registered mobile number or email, contact phpun's 24/7 support team via live chat or at [email protected] — they'll verify your identity and assist with account recovery.

To permanently close your phpun account, contact the support team via live chat or email at [email protected] and submit a written closure request. phpun will verify your identity, process any remaining real-money balance back to your registered withdrawal method, and confirm closure within 3 business days. Note that per PAGCOR and AML requirements, phpun retains certain account records for five years after closure even if the account itself is deactivated.

phpun's minimum deposit is ₱100 via GCash or PayMaya, making it accessible for Filipino players who want to try slots without committing a large amount upfront. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 due to processing fees at the bank level. All deposits are credited to your phpun wallet in Philippine Peso. There is no maximum deposit limit for standard accounts, though very large single deposits may trigger an AML review.

phpun does not charge its own fees on standard deposits or withdrawals. However, your payment provider — GCash, PayMaya, or your bank — may apply their own transaction fees, and those are outside phpun's control. InstaPay and PesoNet transactions via banks may carry a small fee charged by the sending bank. Always check your payment provider's fee schedule before initiating a transfer. phpun will show you the exact amount you will receive before you confirm a withdrawal request.

Generally, no — phpun follows an anti-money laundering policy that requires withdrawals to be returned to the same payment method used for the deposit, particularly for your first withdrawal. This is a standard AML requirement across PAGCOR-regulated platforms. If you no longer have access to the original GCash number or bank account, contact phpun support. You'll need to complete additional identity verification before a different withdrawal method can be approved.

Bank transfer deposits via BPI, BDO, or Metrobank are typically reflected in your phpun wallet within one business day after your payment is confirmed by the bank. For withdrawals to bank accounts, processing time is also up to one business day from the moment phpun approves the request — though the actual crediting to your bank account depends on your bank's internal clearing schedule. Transactions initiated on weekends or Philippine public holidays may take slightly longer.

Yes — all slot games on phpun use a certified Random Number Generator (RNG) that is independently audited for fairness under PAGCOR oversight. The Return to Player (RTP) rate varies by game and is typically published in each game's information panel, ranging from around 94% to 97% for most JILI titles. A 96% RTP, for example, means that over a very large number of spins, the game returns ₱96 for every ₱100 wagered on average — though individual session results will vary significantly.

Yes, absolutely. phpun is fully optimised for mobile browsers — Android (Chrome) and iOS (Safari) both work without any app installation. Just visit phpun.co on your phone's browser and log in. The mobile interface is responsive and covers the complete game library: all slots, live casino tables, bingo, pool rummy, and dragon fishing. If phpun ever releases a dedicated mobile app, it will be announced through official phpun channels.

Yes. phpun's sportsbook covers Philippine Basketball Association (PBA) games, NBA, UAAP, and international basketball, as well as other popular sports among Filipino bettors: UFC, boxing, international football leagues, and volleyball. Bet types include match winner, point spread, total points, and live in-play betting for selected events. Odds are displayed in Philippine format with PHP stakes. Minimum bet amounts per event are shown at the time of placing your bet.

If your connection drops during a live casino round on phpun, the game continues at the dealer's table and the result is recorded on the server. When you reconnect, your account will reflect the outcome of any completed rounds — wins credited, losses deducted — based on the bet you had placed before disconnecting. If a technical error on phpun's end caused the disconnection during an incomplete round, the bet is voided and your stake is returned. Always check your bet history after reconnecting to confirm.

A wagering requirement (also called a playthrough requirement) means you need to bet a specified total amount before bonus funds can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place bets totalling ₱10,000 on eligible phpun games before that bonus balance becomes withdrawable. Wagers on excluded games (often live dealer baccarat) may not count toward the requirement. Progress is tracked in real time in your phpun account dashboard.

Yes. phpun runs regular promotions for existing Filipino players including reload bonuses on subsequent deposits, cashback offers on net losses during a set period, free spins on selected JILI slot games, and seasonal promotions tied to Philippine events and major sports fixtures like the PBA Commissioner's Cup. phpun also operates a loyalty or VIP programme where consistent players earn points redeemable for bonus credits. Check the Promotions section of the phpun platform for the current offers available to your account.

There are several reasons a phpun bonus may be removed: the wagering requirement deadline expired before you completed the required play; phpun detected activity that constitutes bonus abuse (such as placing opposite bets to artificially complete wagering, or using a second account to claim a welcome bonus a second time); or a technical error awarded the bonus incorrectly and it was reclaimed. If you believe a bonus was removed in error, contact phpun's support team within 48 hours of the removal for a review.

The minimum age to play on phpun is 21 years old — set by PAGCOR as the legal minimum gambling age in the Philippines, which is higher than the 18+ standard in many other countries. phpun enforces this through mandatory KYC verification: every player must submit a government-issued Philippine ID showing their date of birth, accompanied by a liveness check to confirm the document belongs to the account holder. Any account found to belong to a person under 21 is suspended immediately, with balances frozen pending review.

phpun offers several ways to take a break: short cooling-off periods (24 hours to 30 days) accessible directly in your account settings, or formal self-exclusion for 6 months, 1 year, 3 years, or permanently. Self-exclusion cannot be reversed during the chosen period — that is intentional, to protect you. You can also set deposit limits, loss limits, and session time alerts through your account dashboard. If you need immediate help or are struggling with problem gambling, contact the NCMH Crisis Hotline at 1553 — free, confidential, and available 24/7 across the Philippines.